Change is a constant element of our lives, whether we’re talking about personal plans, professional careers, or technology. In everyday life, change might mean switching […]
What is problem?
Problems, whether in daily life or within the IT environment, are unavoidable. They accompany us at nearly every step, sometimes as minor difficulties and at […]
What is incident?
Incidents, whether minor disruptions or major catastrophes, are a constant presence in daily life. Although we often associate them with IT service management, an incident […]